Manka Gems offers a very transparent and easy ___14__ Days Return & Replacement policy only for loose gemstones.

Conditions to be eligible for the Returns & Replacement Policy:

• Return or replacements for items (Loose Gemstones) are subjected to inspection and checking by the Manka Gems team.
• Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy.
• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return or Replacement Policy on Loose Gemstones:

• For loose gemstones, you can return the gemstone with 100% MONEY BACK within the 14 days period by meeting the conditions above.
• For loose gemstones, you can get replacement or 100% STORE CREDIT within 14 days period by meeting the conditions above.

Return or Replacement Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry

• Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned or replaced for Money as we don’t sale again the used gemstone.

Important Notes:

• Shipping Charges are not refundable.
• Return Shipment is at customer’s cost.
• Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
• Returns of amount will take upto 5 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.