Manka Gems offers a very transparent and easy  14 Days Return & Replacement policy only for loose gemstones.

Conditions to be eligible for the Returns & Replacement Policy:

• Return or replacements for items (Loose Gemstones) are subjected to inspection and checking by the Manka Gems team.
• Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy.
• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return or Replacement Policy on Loose Gemstones:

• For loose gemstones, you can return the gemstone with 100% MONEY BACK within the 14 days period by meeting the conditions above.
• For loose gemstones, you can get replacement or 100% STORE CREDIT within 14 days period by meeting the conditions above.

Return or Replacement Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry

• Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned or replaced for Money as we don’t sale again the used gemstone.

Important Notes:

• Shipping Charges are not refundable.
• Return Shipment is at customer’s cost.
• Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
• Returns of amount will take upto 5 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Fast and Reliable Shipping:

• Same Day Dispatch: We strive to get your order on its way quickly! Orders placed before 2 PM, Monday through Friday, will be shipped the same day.
• Trusted Delivery: We partner with DPD couriers for reliable and secure delivery of your gemstones.
• Tracking Your Order: You’ll receive an email with a tracking number so you can follow your package’s journey.
• Custom Orders:
• Unique and Personalized: We love creating custom gemstones to match your specific vision!
• Non-Refundable: As custom pieces are made to order, they are non-refundable. This is because we are unable to resell a custom-made gemstone.
• We are committed to providing excellent service and ensuring your complete satisfaction with your purchase. If you have any questions about our shipping policies or custom orders, please don’t hesitate to contact us.